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    Human-centred design in service provision

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    • Human-centred design in service provision
    CoursesGeneralHuman-centred design in service provision
    • Introduction 2

      At the beginning terms used in this course will be described in the vocabulary and an introductory quiz allowing learner to identify current knowledge on Human Centered Design in service provision will be provided. Indicative time of completion of unit: 10 min.

      • Lecture1.1
        Vocabulary
      • Quiz1.1
        Pre-Quiz 6 questions
    • What is Human Centered Design? 2

      A summary of the Human Centered Design process and assumptions underlying it’s application will be presented in this unit. Indicative time of completion of unit: 5 min.

      • Lecture2.1
        What is Human Centered Design?
      • Lecture2.2
        Case Study
    • Immersion 4

      First stage of Human Centered Design thinking will be presented in this unit. Immersion of different depth, research techniques needed at this stage will be presented. Indicative time of completion of unit: 30 min.

      • Lecture3.1
        Introduction
      • Lecture3.2
        Preliminary Immersion
      • Lecture3.3
        In-Depth Immersion
      • Lecture3.4
        Analysis and Synthesis
      • Lecture3.5
        Case Study
    • Ideation 1

      The purpose of this phase is to generate innovative ideas for the project theme/services being planned. To do this, the tools for synthesis created in the analysis phase are used to stimulate creativity and generate solutions that are in tune with the context of the subject in question (services planned). Indicative time of completion of unit: 10 min.

      • Lecture4.1
        Ideation
    • Prototyping 2

      The function of Prototyping is to aid in the validation of the ideas generated, and although it is presented as one of the last phases of Human Centered Design Thinking, it can occur throughout the project simultaneously with Immersion and Ideation. Prototyping will be presented in this unit. Indicative time of completion of unit: 10 min.

      • Lecture5.1
        Prototyping
      • Lecture5.2
        Case Study
    • Conclusions 3

      Conclusions section

      • Lecture6.1
        Conclusion of course
      • Lecture6.2
        Videoscribe
      • Quiz6.1
        Post-Quiz 10 questions
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      Prev Prototyping
      Next Conclusion of course

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      The European Commission support for the production of this publication does not constitute an endorsement of the contents which reflects the views only of the authors, and the Commission cannot be held responsible for any use which may be made of the information contained therein.

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